David Flynn-Coutts
Senior Product Manager
Six years building health tech and telco products. Track record: revenue growth, operational efficiency, user-centered execution.
Work Experience
Senior Product Manager
Consultant Connect
August 2021 - Present • London, UK
+75%Clinician Growth
£2MRevenue Retention
+26 ptsNPS Improvement
- •Led Scotland-wide digital dermatology product, scaling active users from 4,000 to 7,000 clinicians while retaining £2M in at-risk NHS contracts and driving 20% revenue growth
- •Shipped eRS Connect integration, reducing consultant handling time per referral from 6 minutes to 1.5 minutes by consolidating multi-screen workflows into a single interface
- •Established closed-loop feedback system across support channels, shifting from reactive handling to structured problem-solving and improving Primary Care NPS from +4 to +30
- •Leading core platform rebuild to eliminate technical debt, duplicate data entry, and fragmented workflows affecting clinician time-on-task
Product Manager
Vodafone New Zealand
January 2020 - August 2021 • Auckland, New Zealand
$700KRevenue Recovery
58×ROI
1,000Connections (Month 1)
- •Identified systemic billing revenue leakage through data analysis, correcting 1,500 undercharged accounts and recovering $700k within three months at $12k delivery cost (58× ROI)
- •Launched Business Wireless Broadband product, achieving 1,000 connections in first month with sustained 25% month-on-month growth for six months
- •Designed repeatable billing integrity process combining configuration analysis, propensity scoring, and coordinated outreach
Product & Propositions Manager
Skinny Mobile
January 2018 - December 2019 • Auckland, New Zealand
+25%Customer Spend
-10%Churn Reduction
+130%Help Site Performance
- •Designed targeted promotional campaigns (Free Data Weekends), increasing customer spend by 25% and reducing churn by 10% YoY in Q4 2018
- •Led self-service help site redevelopment, increasing page views by 130% MoM and reducing load times by 60% while deflecting support demand
Education
Bachelor of Science in Computer Science
University of Auckland
2018 • Auckland, New Zealand
Let's talk
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