Eight years building digital products across telecoms and health technology, most recently clinical AI and integrations for the NHS.
Billing review · Telecoms
I worked with BI to spot billing trends, identify incorrectly charged accounts and coordinate proactive calls to correct plans. We balanced accurate pricing with customer experience, using one-off credits where appropriate.
The role and contextClinical AI · Outcome recording
I led the launch. It transcribed specialist advice calls and sent the transcripts to an internal AI tool that suggested an outcome. The resulting data gave commissioners evidence of the service’s value and helped support multiple contract renewals.
The role and contextClinical integration · GP records
I led the Docman Connect integration that automatically routed completed clinical correspondence into EMIS and SystmOne.
The role and contextDigital dermatology · Scotland
I led the rollout, connecting the service to national login and patient-matching systems.
The role and context
I led a team of six engineers and two product managers across Consultant Connect's web and mobile products. My work included digital dermatology in Scotland, Automated Outcomes and integrations with GP records.
I owned Vodafone NZ's business broadband products, working on billing issues and launching Business Wireless Broadband.
I moved from customer care into product, working on promotions and Skinny's website, app and help site. Campaigns grew customer spend, while a faster help site made it easier to self-serve.
I built Stayright after tracking my own UK visa absences in a spreadsheet. It counts days outside the country, warns when an absence approaches the settlement limit, and exports a clear travel record.
Visit Stayright
A daily logic puzzle with one valid solution per board. I built the puzzle generator, solver and difficulty rating, along with streaks and share cards.
Play Halve
I'm looking for senior product roles in Auckland, particularly in health technology, telecommunications and B2B software.